Motorists and economists have welcomed the Road Transport and Safety Agency’s (RTSA) decision to transition to a cashless payment system, describing the move as timely and progressive in improving service delivery and revenue transparency.

RTSA had announced that effective 1st March, 2026, all payments for its services will be conducted through cashless platforms countrywide, in line with Government’s digital transformation agenda.

Motorists interviewed by ZANIS expressed excitement over the development, citing reduced congestion and improved convenience.

Motorist John Chikopala said the new system will eliminate long queues and make payments easier.

“This is excellent compared to what has been happening. I won’t have to queue anymore. I will just use my phone, pay, get the receipt, and everything is done,” Mr Chikopala said.

Another motorist, Sinoya Ngoma, said the move reflects global trends and allows motorists to make payments from anywhere.

“The world has changed. You don’t need to queue to make a simple payment. You can even pay from home,” Mr Ngoma said.

Meanwhile, economist Kampamba Shula described the cashless payment system as a positive development for public finance management.

“It strengthens government revenue collection by reducing leakages and improving transparency because every transaction is digitally recorded,” Mr Shula said.

He added that the system will reduce service delays and transaction costs, promote financial inclusion, and support Zambia’s digital economy goals.

RTSA has assured the public that no extra charges will be incurred and that guidance will be provided at all service centres.